The automated emails mariners receive in response to submitted applications have been changed to provide greater clarity and to distinguish between Credential and Medical applications. In the past, the generic content of these initial emails (“awaiting information”) had been the source of confusion and concern.
The email includes the applicant’s Mariner Reference Number and Application ID. With this information, he or she can check the status of the application online at Homeport. The email will also provide a link to the newly added CHAT function.